Our AI Receptionist can now reply to incoming text messages from clients, leads, and collaborators - ensuring timely, consistent responses whether they call or text, especially when you're unavailable.
Plus, you can choose to have your Receptionist handle calls only, texts only, both, or turn it off entirely for specific contacts. This is especially helpful if your personal contacts often reach out on your business number, or if you'd like certain people - like key clients - to bypass the Receptionist and reach you directly.
I. Enable the AI Text Receptionist
➡️ Access your Receptionist settings:
Open the M1 app on your phone.
Go to the Settings tab.
In the Phone section, tap AI Receptionist.
Under Text Messages, toggle the feature on
1. Choose who gets Text Receptionist replies
Everyone
Only known contacts
Only unknown contacts
2. Customize your Text Receptionist's signature
Personalize the signature used by your AI Text Receptionist to match your tone and branding.
If you're on a Multiple Lines plan, the signature applies per Inbox, so all outgoing messages from that Inbox will include it.
✅ Once enabled, your AI Text Receptionist will automatically reply to messages within your selected scope.
II. What's included
III. Switching to manual replies
Want to take over a conversation? Just reply yourself.
The AI Text Receptionist will automatically pause its replies in that conversation for 24 hours - this avoids overlapping messages when you jump in manually. After that, it will resume only if that contact sends a new message.
IV. FAQ
Does it work with my current AI Receptionist setup?
Yes! It uses the same knowledge and preferences you've already configured.
Does it replace the AI Receptionist?
No, they work side-by-side. The AI Receptionist handles calls, while the Text Receptionist handles texts.
Can it schedule appointments?
Yes! The AI Text Receptionist can book meetings directly on your calendar, just like the AI Receptionist. Make sure you've connected your calendar in the M1 app settings to enable this feature.
What if call recording is turned off for a contact, but the AI Receptionist is still on?
Even if call recording is disabled for a specific contact, the AI Receptionist will continue to handle their calls as usual - and will still generate a transcript of the voicemail.
Can I set a delay before it replies?
Not yet. The receptionist replies instantly, but we're exploring more flexible timing options in the future.
Can I turn it off?
Yes. You can disable it entirely from Settings → AI Receptionist → Text Messages, or manage it per contact from any chat by tapping the AI Receptionist icon next to the message composer.
Can the AI Text Receptionist automatically send text replies after calls or missed calls?
Not yet. Currently, the AI Text Receptionist only responds to incoming text messages. Automatic replies triggered by calls or missed calls are not supported. The development team is aware of the demand for this capability and is actively working on expanding AI text functionality.