Your M1 AI Receptionist can answer calls when you're unavailable and make a great impression on your behalf. Using AI, it captures key details from missed calls, helping you prioritize callbacks and save valuable time.
I. Set up your AI Receptionist for missed calls
➡️ Access your Receptionist settings:
Open the M1 app on your phone.
Go to the Settings tab.
In the Phone section, tap AI Receptionist.
In the Phone Calls section, toggle Answer missed calls.
Under Scope, choose when the Receptionist should answer:
Missed from Everyone
Missed from Unsaved Numbers
Missed from Contacts
II. Customize your AI Receptionist
1. Choose a Voice
You can either create a clone of your own voice or select from 10 pre‑recorded options.
1️⃣ Clone your voice
Tap the red Record button.
Read the on‑screen script naturally (takes less than 30 seconds).
A voice clone is generated in under 10 seconds.
Preview, redo, or save your clone.
📌 Only one voice clone can be active at a time. Saving a new clone will overwrite the current one.
2️⃣ Select a pre‑recorded voice
Browse the library of 10 voices, from Reliable Maya to Confident Ben.
Tap to preview or select your preferred voice.
2. Adjust the voice speed
Default speed is Normal.
Tap Preview to listen and adjust from Super Slow to Super Fast.
3. Adjust the number of rings
By default, calls ring 4 times before being sent to the Receptionist. Depending on your network, your phone may ring slightly fewer times.
You can adjust this from 2 to 10 rings.
This gives you time to decide whether to answer or let the Receptionist take over.
4. Customize your greeting and ending message
Greeting: The first message your Receptionist delivers. Keep it warm and professional.
Ending message: Played before the call ends. Use it to thank callers or provide next steps.
5. Set up Call Transfer
Automatically route calls to the right person based on caller needs.
Enter the recipient's name.
Enter their phone number.
Define scenarios (e.g., transfer billing calls to your billing line).
The Receptionist will transfer live calls when these conditions are met, helping you quickly connect high‑priority leads or route calls to the right team.
Examples:
High‑value lead (e.g., real‑estate inquiry above a set budget) → transfer immediately.
Billing questions → transfer to billing.
Multiple services or departments → route to the right representative.
ℹ️ Want to test your AI receptionist knowledge? Click here to learn who to make demo calls and texts to your M1 Receptionist.
III. Set up your AI Receptionist for texts & emails
Now that your Receptionist is set up for calls, you can also:
ℹ️ Want to teach your Receptionist about your business? See the companion guide: How do I train my AI Receptionist?
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