Common issues and how to fix them
If you're missing calls, not hearing your phone ring, or noticing delays, the issue usually falls into one of the categories below:
1️⃣ Your phone isn’t ringing
🔕 Business Hours
If Business Hours are on, M1 won't ring outside of your selected schedule and your AI Receptionist will take over instead.
👉 To check your configuration:
Open the M1 app
Go to Settings → Notifications→ Business hours
🚫 Device Settings
Make sure the following settings on your iPhone are not interfering with calls:
Silence Unknown Callers: Turned off
Focus / Do Not Disturb mode: Turned off
🛜 Internet Connection
M1 relies on a strong and stable Wi-Fi or mobile data connection for calls. Check your internet connection and:
Try switching between Wi-Fi and mobile data
Use the "Test Your Network" feature in the M1 app for a quick diagnosis
2️⃣ Calls aren't being forwarded to the M1 app
This usually means call forwarding wasn't properly set up.
👉 To check your configuration:
Open the M1 app.
Go to the Settings tab.
Scroll to the M1 Number section.
Tap Call Forwarding.
Tap "Setup Call Forwarding" and follow the instructions.
📚 Also check out this guide: How do I troubleshoot call forwarding issues?
Summary
To troubleshoot most call-related issues on M1:
Confirm that call forwarding is correctly set up
Make sure Business Hours aren't blocking calls
Check your iPhone's system settings (Focus, Silence Unknown Callers, etc.)
Test your internet connection from within the app
If the issue continues, reach out via the in-app Support chat - we'll help you sort it out!